Below are a collection of commonly asked questions we receive from our UK visitors. If you need any further help or advice, please do not hesitate to contact us and we'll be happy to help. Please note that the answers apply only to our UK customers.
What is PPE?
- Personal Protective Equipment (PPE) means all equipment (including clothing giving protection against the weather) which is worn or held to protect against risks to health or safety.
- The main legislation governing PPE at work is the Personal Protective Equipment Regulations 1992 (see below).
What are the Personal Protective Equipment Regulations 1992?
- It is now a legal responsibility for Employers to ensure that suitable PPE is provided to employees exposed to a risk to their health or safety. E.g. high visibility clothing for those working roadside and waterproof clothing for those working outdoors. A risk assessment may be required to identify the suitability of the PPE to be provided. Employers must also ensure that the PPE is maintained in efficient working order and in good repair. Suitable accommodation must be provided for its safe storage, with any contaminated or defective items being segregated.
- For further information please visit http://www.opsi.gov.uk/SI/si1992/Uksi_19922966_en_1.htm
Do your products meet any standards?
- Our products meet strict European Standards, as indicated by the CE mark.
- EN (European Norm) numbers also help to identify the standards that the product/garment conforms to.
What are the Noise at Work regulations?
- The Noise at Work regulations were replaced by The Control of Noise at Work Regulations 2005 on 6 th April 2006 (European Directive 2003/10/EC). This reduced the noise exposure limits and action levels. Under the new regulations hearing protection and training must be made available where noise levels exceed 80dB.
- For further information please visit http://www.opsi.gov.uk/si/si2005/20051643.htm
How do I place orders?
You can place orders in the following ways:
- Online
- Using a confirmed PayPal account
- Using a credit card
- Request an invoice
- Manual
- Purchase Order
- Email us your Purchase order
- Fax a Purchase order to +44 118 932 6700
- Proforma Invoice
- Email us at to raise a Proforma invoice
- Call us on +44 118 932 6070 to raise a Proforma invoice
I can’t find a PPE or safety related product. What do I do?
Please call us on +44 118 932 6070 or email us your requirements and we will endeavour to locate your product or similar for you.
How much is delivery?
- Delivery is calculated when you add items to your basket and is dependant on supplier and size/weight of your order.
- If you would like a quotation for delivery prior to placing an order, then please call us on +44 118 932 6070 or email us your requirements and we will endeavour to provide the best delivery price for you.
I am not in the UK, how can I order your products?
Please call us on +44 118 932 6070 or email us your requirements and we will provide a quotation for delivery to your country.
Can I return an item?
- We strive to give you full satisfaction and will always try to act according to your wishes. We are accepting cancellations up to 7 days from the receipt of goods and you can return up to 14 days following the cancellation. Please see our Terms and Conditions for more details.
- However, there are some restrictions linked to the nature of our safety products.
- The Kidde fire escape ladders will only be accepted as a return as long as the velcro strap holding together the rungs has not been undone.
- The Banks escape ladder will only be accepted as a return as long as the plastic container with the ladder has not been opened.
- We do not accept smoke alarms and fire extinguishers unless they are still in the original, unopened packaging. The smoke alarm for the deaf and hard of hearing, however, can be opened and still be returned, as this is important to assess the suitability of the product for your needs.
- This does not affect your statutory rights.
- The cost for the return is carried by the customer.
- As soon as we receive the goods, we will check the state of the goods and immediately instruct Protx to refund you on your credit card. If you paid by cheque we will send you a refund cheque.
Do you provide a customizing service for your products?
Please call us on +44 118 932 6070 or email us your requirements and we will provide a quotation for your customization requirement.
|
